However, we may make refunds at our sole discretion. If you would like a refund, please write us at support@Top-Brides.com
The principles guiding our discretion are as follows:
We may refund Credits spent by you back to your Credits account if:
1. Scam: you have been scammed by a Member or by a third person on our Service. Please see the Note on Scam below.
2. Gifts or flowers:
a. you cancel the order before the gifts or flowers are dispatched; or
b. the gifts or flowers are not delivered in time.
3. Contact details request: your request for personal contact details of a Member sent through our Website has been declined by the Member.
4. Meeting request: your request for a meeting with a Member sent through our Website has been declined by the Member.
Note on Scam: While we are taking steps to reduce the possibility of scam on our Service, meeting new people on the Internet always carries the possibility of scam. Please take a moment to review our Safety Tips. If you have been scammed, we may decide to refund Credits spent by you while communicating with a Member involved in the scam. However, this would be your sole remedy against us.
If you believe that you are entitled to a refund, please contact us at support@Top-Brides.com. Please accompany your request with the relevant information and any supporting evidence.
Should you dishonestly apply to your bank, card issuer or payment service provider for a chargeback without first following our Refund Procedure, we may be entitled to bring legal action against you to recover from you any resulting losses that we may suffer.